Shack Reservations & Policies

Get your gear, check the rules, and roll! These policies keep The Shack running for everyone.

Reservations

• All gear reservations must be made online through the Patron Portal. The Shack cannot take reservations by phone or email.

• Report any errors or issues with the Portal to the Shack right away.

• Maximum checkout: 200 items per person.

• Maximum 2 advanced LEDs per checkout.

• Any reservation changes must be made at least 24 hours before pickup.

Advanced Gear

• Advanced gear cannot be added on the day of pickup.

• Students taking out advanced gear, or checking out over 100 items, must inspect their equipment carefully. Any damages found after pickup will be the student’s responsibility.

Pick up & Returns

• Pickup and return times are strict unless the G&E Coordinator approves otherwise.

• Early pickups or returns are not guaranteed and depend on Shack traffic.

Cancellations

• Cancellations must be made at least 24 hours before pickup.

• Every reservation must be linked to a project or group. Reservations not linked will be canceled.

Etiquette

• Students must test and load equipment within 2 hours of their reserved start time.

• No verbal abuse of Shack staff will be tolerated.