# Shack Reservations & Policies

Get your gear, check the rules, and roll! These policies keep The Shack running for everyone.

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<summary><strong>Reservations</strong></summary>

* All gear reservations must be made **online through the Patron Portal**. The Shack cannot take reservations by phone or email.
* Report any errors or issues with the Portal to the Shack **right away**.
* Maximum checkout: **200 items per person**.
* Maximum **2 advanced LEDs per checkout**.
* Any reservation changes must be made **at least 24 hours before pickup**.

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<summary><strong>Advanced Gear</strong></summary>

* Advanced gear **cannot** be added on the day of pickup.
* Students taking out advanced gear, or checking out **over 100 items**, must **inspect their equipment carefully**. Any damages found after pickup will be the student’s responsibility.

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<summary><strong>Pick up &#x26; Returns</strong></summary>

* Pickup and return times are **strict** unless the G\&E Coordinator approves otherwise.
* Early pickups or returns are **not guaranteed** and depend on Shack traffic.

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<summary><strong>Cancellations</strong></summary>

* Cancellations must be made **at least 24 hours before pickup**.
* Every reservation must be linked to a **project or group**. Reservations not linked will be canceled.

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<summary><strong>Etiquette</strong></summary>

* Students must **test and load equipment within 2 hours** of their reserved start time.
* **No verbal abuse** of Shack staff will be tolerated.

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